WEBSITE
1. What is Innovative Pump Technologies?
Your trusted online source for cutting-edge phase conversion solutions, variable frequency drives, and Dab pumps. Whether you’re looking to convert single-phase to three-phase power, add automation, or ensure reliable water pressure, we provide top-quality products designed to meet your unique needs.
2. Do I need an account to place an order?
No, guest checkout is available. However, creating an account gives you the ability to check order status, track shipments, view order history, and see comments. We will under no circumstances share your information with third parties for marketing purposes.
3. Can I modify or cancel my order after placing it?
You can request changes or cancel any order that hasn’t yet shipped.
4. What payment methods do you accept?
We currently accept PayPal, American Express, Discover, Mastercard, and Visa.
5. What are your shipping options and costs?
All items ship freight or ground free of charge. Expedited shipping, lift gate services, and scheduled delivery can be arranged by calling us at (417) 848-6990. These additional services are not covered by free shipping, but we would be happy to provide a quote before adding them to your order.
6. Do you ship internationally?
No, we currently ship only within the continental United States and exclude both Missouri and Arkansas. With our warehouse located in Springfield, MO, this policy is in place to protect and support our valued local partners.
7. How long does shipping take?
Items ship from our warehouse in Springfield, MO using FedEx Ground, Express, or Freight. Shipping times depend on the shipper. In some cases, configured panels and other customizations must be special-ordered and will ship directly from the manufacturer at their discretion.
8. How can I track my order?
You will receive an email with tracking information. By logging into your account, you will also have full access to tracking details as soon as your item(s) ship.
9. What is your return policy?
You may return new, uninstalled items within 30 days of delivery for a full refund. We'll also cover the return shipping costs if the return is due to our error. An undersized unit may only be returned with prior authorization, and restocking fees may apply.
You should expect to receive your refund within four weeks of handing your package to the return shipper. However, in many cases, refunds are processed more quickly. This timeframe includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return (3 to 5 business days), and the time it takes your bank to process our refund request.
10. How do I request a refund?
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond promptly with instructions on how to return items from your order.
11. Who pays for return shipping?
The customer is responsible for return shipping costs. However, if there is an error on our part, we may provide a prepaid shipping label.
12. How can I contact customer service?
Innovative Pump Technologies
2465 E Jean St
Springfield, MO 65803
(417) 848-6990
info@innovativepumptechnologies.com
13. What are your customer service hours?
8:00 AM – 5:00 PM CST
PRODUCTS
14. Are your products sustainable/eco-friendly?
We choose to sell products on the cutting edge of technology. Solid-state phase converters are 98% efficient, and active-front-end VFDs offer unparalleled performance and efficiency, helping you save money on your energy bills.
15. How do I choose the right size?
Ideally, products should be sized to the Service Factor Amps of your load plus 10%. Use horsepower as a general guideline to estimate, but always verify the total current. If the product is powering multiple loads, you must calculate the total current of all loads running simultaneously.
For pumps, you need to know the GPM (gallons per minute) and total dynamic head to properly size a pump.
DAB PUMPS
16. How loud is the Esybox Mini?
They have one of the lowest decimal ratings in the market at an ultra low 45db.
17. Are they hard to program?
Programming takes less than a minute.
18. Do they make them in 230V?
Yes, they come with a 120V plug but you can cut the plug off and hard wire them 230V with no programming needed.
19. Do you need a pressure tank?
The Esybox Mini comes with a built in air vessel and you do not need an external pressure tank.
20. Will they shut off on underload if they do not sense water?
Yes they will trip out on an out of water fault and come back on automatically.
21. Will the Esybox Mini suck water from a 5 foot suction lift?
Yes, actually the Esybox Mini and the Esybox will pull suction from a max of 26 feet.