Returns Policy
You may return new, uninstalled items within 30 days of delivery for a full refund. We'll also cover the return shipping costs if the return is due to our error. An undersized unit may be returned only with prior authorization. Restocking fees may apply.
You should expect to receive your refund within four weeks of handing your package to the return shipper. However, in many cases, you will receive your refund more quickly. This timeframe includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request.
If you need to return an item, please [Contact Us] with your order number and details about the product you would like to return. We will respond promptly with instructions on how to return items from your order.
Shipping
Items will ship from our warehouse in Springfield, MO. In some instances, configured panels and other customizations must be special ordered and will ship direct from the manufacturer.
We will cover ground or freight shipping (at our discretion), minus lift gate services and other miscellaneous fees, when purchased at listed price.
When placing an order at discounted prices, we will estimate shipping and delivery dates based on product availability and the shipping options you choose.