At Innovative Pump Technologies, we strive to ensure your satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help with our clear and fair refund and returns policy.
You may request changes or cancel any order that hasn’t yet shipped.
Return Period
You may return new, uninstalled items within 30 days of delivery for a full refund. Once a return authorization has been approved, the product must be received back to our warehouse within 15 business days.
Conditions for Returns
For Defective Products
- Any product that incorrectly fulfilled, damaged by the carrier in shipping, or defective from the manufacturer can be returned.
All other Products
To be eligible for a return:
- The item must be in new or like-new condition.
- Returns for undersized units require prior authorization from our team.
- Any product that has been abused, or had holes drilled or punched into the enclosure, is not eligible for return.
Refund Method
Refunds will be issued to the original payment method.
Expect to receive your refund within 20 business days of returning the item.
This includes:
- Transit time for us to receive the return (5–10 business days).
- Processing time after we receive the item (3–5 business days).
- Bank processing time for the refund request. (1-5 business days).
In many cases, refunds may be processed faster.
Exclusions
The following items are not eligible for returns or refunds:
- Products that show signs of abuse.
- Items with holes drilled or punched into the enclosure.
There will be no exchanges. All approved returns will be credited and product reordered when necessary.
Return Shipping Costs
If the return is due to our error (e.g., you received an incorrect or defective item), we will cover the return shipping costs. A shipping label from us will be emailed or mailed to you.
For all other returns, customers are responsible for shipping fees, and these costs are non-refundable.
Return Process
If you need to return an item:
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Contact Us: Provide your order number and details about the product you wish to return.
Phone: 417-848-6990
Email: info@innovativepumptechnologies.com
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Follow the instructions provided by our team for returning the item.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Given the wide variety of products we sell, we may provide specific shipping instructions based on the product.
Contact Information
For any questions or concerns about returns, please reach out to us:
Innovative Pump Technologies
2465 E Jean St,
Springfield, MO 65803
Phone: 417-848-6990
Email: info@innovativepumptechnologies.com
Additional Notes
- A restocking fee of 2% may apply to some returns, depending on the product and condition.
- Please ensure all returns are packaged securely to avoid damage during transit.
If you have any further questions about our Refund & Returns Policy, please don't hesitate to contact us.