Shipping Coverage
We ship products in the continental US only, except Missouri and Arkansas.
Why not Missouri and Arkansas? This policy is in place to protect and support our valued local partners. We appreciate your understanding and commitment to our professional local network.
Shipping Charges
All items ship freight or ground free of charge. Expedited shipping, lift gate services, and scheduled delivery can be arranged by calling us at (417) 848-6990. These additional services are not covered by free shipping, but we would be happy to provide a quote before adding them to your order.
Shipping Methods
Items ship from our warehouse in Springfield, MO using FedEx Ground, Express, or Freight. Shipping times depend on the shipper. In some cases, configured panels and other customizations must be special-ordered and will ship directly from the manufacturer at their discretion.
Shipping & Handling
Orders are typically processed on the same business day, excluding weekends and holidays. Processing times may be extended during peak seasons or due to unforeseen circumstances. Orders received after 3pm CST will be shipped the following day.
Out of Stock Products
Although we keep base models and popular options in stock, it's difficult to stock every possible combination. There may be instances when custom configured products will ship directly from the manufacturer. Typical lead times on these orders take between 5 - 15 business days. We strive to be upfront and keep you updated with estimated ship dates.
Shipping Time
Average shipping on items that can ship ground are 2 - 4 business days. Freight times to the East Coast are 2 - 3 business days, West Coast is 3 - 7 business days.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package through the carrier’s website.
Lost or Delayed Shipments
If your order is significantly delayed or lost in transit, please contact our customer service team for assistance. While we will do our best to resolve the issue, we are not responsible for delays caused by the carrier.
Returns Due to Shipping Issues
If an order is returned to us due to an incorrect shipping address or failure to claim the package, the customer may be responsible for additional shipping costs to reship the order. Refunds may be issued minus the original shipping cost.